Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hello@glamvisageofficial.com.
- All
- Frequently Asked Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Asked Questions
Yes! All of our lashes are designed to be reused 25 to 30 times with proper care. Gently remove glue after each use, avoid mascara on the strips, and store them in their original tray to maintain shape and quality.
Our lashes are crafted from high-quality, vegan synthetic fibers—100% cruelty-free and designed to mimic the softness and finish of mink without any animal by-products.
Our Russian Strip Collection is perfect for a glam-yet-natural lash look, featuring a soft D-curl and lengths ranging from 10mm to 17mm. Whether you’re a beginner or lash lover, these are made to elevate your everyday or full-beat glam.
Yes, our lashes are not pre-glued. We recommend using a strong, clear or black lash adhesive for the best hold. Don’t forget to wait 30 seconds after applying glue before placing the lash!
Please allow 1–3 business days for processing. After that, USPS shipping usually takes: Standard: 3–6 business days Priority: 2–3 business days Once shipped, you’ll receive a tracking number via email.
Not at this time. We currently ship within the United States only, but international shipping is on our radar—stay tuned!
For hygiene and safety reasons, all sales are final. If your item arrives damaged or incorrect, contact us within 7 days at hello@glamvisagebychesity.com with your order number and photos—we’ll make it right.
Once USPS marks your package as delivered, we are not responsible for lost or stolen items. Please check with neighbors, your local post office, or building management. If you need help, email us and we’ll do our best to support you.
Yes! Subscribers to our Glam List get exclusive offers, early access to launches, and special sales. Join today and don’t miss out!
You can reach us at: hello@glamvisagebychesity.com We respond Monday–Friday, 10 AM to 5 PM CST.
